Service Policies
At Healthy Mind Cleaning, we believe clear communication and mutual understanding are the foundation of a positive service experience. Our policies are designed to establish clear expectations, protect both our clients and our team, and ensure services are delivered professionally, respectfully, and without judgment.
Booking & Service Assessments
Healthy Mind Cleaning requires a visual assessment before accepting or scheduling services.
Assessments may be completed through photographs, recorded video, a live virtual consultation, or an in-person walkthrough when available.
This process allows us to better understand the condition of the home, identify priority areas, recommend appropriate services, and determine the scope of work.
All service requests are subject to availability and approval. Submitting an inquiry or requesting a consultation does not guarantee a confirmed appointment.
Services are confirmed once all applicable booking requirements have been completed.
Estimates, Pricing & Payments
Estimates & Pricing
Service pricing is based on the condition of the home, areas requiring attention, level of work involved, and overall scope of services.
Customized services may require a personalized estimate following a visual assessment.
Estimates are generally valid for 30 days from the date issued.
Changes to the agreed scope of work may require an updated estimate and client approval before additional services are performed.
Deposits & Booking Confirmation
Certain services may require a deposit to secure an appointment or project start date.
Deposit amounts and payment requirements will be outlined before booking confirmation.
Payments
Payment terms and accepted payment methods will be communicated before services begin. Unless otherwise agreed in writing, any remaining balance is due upon completion of the scheduled service or project.
Credit card processing fees may apply where permitted by law and will be disclosed before payment.
Additional Charges
Additional services, supplies, hauling, or work outside the approved scope may result in additional charges. Applicable charges will be discussed with the client before proceeding.
Cancellations & Rescheduling
We understand that unexpected circumstances may require changes to a scheduled appointment. We ask clients to communicate scheduling changes as early as possible.
Cancellations & Rescheduling
Appointments canceled or rescheduled with at least 24 hours' notice will not incur a cancellation fee.
Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment may result in a $50 fee.
Missed Appointments & Service Access
Clients are responsible for ensuring that our team can safely access the property at the confirmed appointment time. If services cannot begin because access has not been provided, the appointment may be treated as a late cancellation.
Project-Based Services
For multi-day or customized projects, scheduling changes may require adjustments to the project timeline. Project-specific cancellation and deposit terms will be outlined in the client's service agreement.
Changes Initiated by Healthy Mind Cleaning
If Healthy Mind Cleaning must reschedule due to unforeseen circumstances, we will communicate with the client as soon as possible and work toward a mutually agreeable alternative date.
Client Responsibilities & Preparing for Service
We understand that every home and situation is different. Clients are not expected to clean or organize their homes before our arrival.
We ask that the following arrangements be made to help us provide services safely and efficiently.
Property Access
Clients must provide access to the property at the scheduled appointment time. Special entry instructions should be communicated in advance.
Utilities & Working Conditions
Running water, electricity, and adequate lighting must be available unless alternative arrangements have been approved.
Pets
Clients must inform Healthy Mind Cleaning of pets in the home. Depending on the services being performed, pets may need to be secured in a separate area.
Personal Belongings & Valuables
Clients are encouraged to secure cash, jewelry, important documents, medications, and other valuables before services begin.
Hazards & Property Conditions
Clients must disclose known conditions that may affect safety, including pest infestations, mold, bodily fluids, exposed needles, structural concerns, or other potentially hazardous materials.
Client Participation
Certain services, particularly guided decluttering and organization, may require client participation and decision-making. Expectations will be discussed before services begin.
Respectful Communication
Healthy Mind Cleaning is committed to providing a respectful, judgment-free environment. We ask clients to extend the same courtesy to our team.
Health, Safety & Service Limitations
Healthy Mind Cleaning is committed to maintaining a safe working environment for clients and team members. Certain property conditions may require additional precautions, specialized equipment, or adjustments to the proposed scope of work.
Environmental & Safety Concerns
Clients must disclose known pest infestations, mold, bodily fluids, animal waste, sharp objects, structural damage, or other potentially hazardous conditions.
Additional protective equipment, supplies, labor, or specialized services may be necessary.
Associated charges will be discussed before proceeding.
Right to Modify or Decline Services
Healthy Mind Cleaning reserves the right to modify, postpone, discontinue, or decline services when conditions present an unreasonable safety risk.
If previously undisclosed conditions are discovered, work may be paused while appropriate next steps are determined.
Specialized Services
Certain hazardous conditions may require licensed or specially qualified professionals. Healthy Mind Cleaning does not perform services outside its training, qualifications, equipment capabilities, or applicable legal requirements.
Non-Medical Services
Healthy Mind Cleaning provides cleaning, organizing, environmental stabilization, and non-medical household support. We do not provide medical treatment, mental health therapy, personal care, or other licensed healthcare services.
Service Outcomes
Our goal is to make meaningful improvements to the safety, functionality, cleanliness, and overall condition of the home.
Complete restoration, removal of permanent damage, or elimination of all environmental concerns cannot be guaranteed.
Changes to Scope of Work
Healthy Mind Cleaning develops service recommendations and estimates based on the information available during the assessment process.
Additional Work & Unexpected Conditions
If additional needs or previously unseen conditions become apparent, we will discuss available options with the client before proceeding with work outside the approved scope.
Additional labor, equipment, supplies, services, or hauling may require revised pricing.
Client-Requested Changes
Requests to add rooms, expand service areas, or modify agreed-upon tasks are subject to availability and approval.
Project-Based Pricing
Customized projects are priced according to the agreed scope of work rather than the exact number of hours or days required.
Completing a project earlier than anticipated does not automatically reduce the agreed project price. Additional work outside the approved scope requires separate authorization.
Project Timelines
Estimated completion dates are provided for planning purposes and may change due to property conditions, client participation, access limitations, safety concerns, or other circumstances.
Approval of Changes
Material changes to the approved scope, pricing, or service arrangements will be communicated for client approval before additional charges are incurred.
Service Satisfaction & Re-Clean Policy
We take pride in our work and encourage clients to communicate concerns regarding their completed services.
Reporting Service Concerns
Clients are asked to notify Healthy Mind Cleaning within 24 hours of service completion if an area or task included in the agreed scope was overlooked or not completed as expected.
Photographs and a brief description may be requested to help us review the concern.
Re-Clean Requests
If a concern involves an area or task included in the original agreement, Healthy Mind Cleaning will review the circumstances and determine whether a complimentary touch-up or re-clean is appropriate.
Approved re-clean services will be scheduled based on availability and limited to the specific areas or tasks identified.
Service Limitations
The re-clean policy does not cover areas outside the approved scope, new conditions arising after service completion, permanent stains or damage, or results limited by the property's existing condition.
For intensive stabilization and heavy accumulation, results are evaluated according to the approved scope and documented conditions.
Photography, Video & Documentation
Optional Service Documentation
Healthy Mind Cleaning may request permission to take photographs or videos before, during, and after services for assessments, progress tracking, quality assurance, and documentation of completed work.
Clients may approve or decline photography or video recording. Declining consent will not automatically disqualify a client from receiving services, although alternative assessment or documentation arrangements may be necessary.
Verbal & Written Consent
Clients may provide consent verbally or in writing.
When verbal consent is provided, Healthy Mind Cleaning may record the date, authorization, and any limitations in its internal service records.
Clients may specify which areas may be photographed or recorded and whether permission applies to photographs, videos, or both.
Marketing & Promotional Use
Permission to document services does not automatically authorize public sharing.
Separate consent will be requested before photographs or videos are used for marketing, advertising, social media, educational materials, or website content.
Clients may authorize anonymous before-and-after photographs, approve specific images, or decline promotional use entirely.
Healthy Mind Cleaning will document promotional authorization and obtain a written release when appropriate, particularly for identifiable images or recordings.
Privacy & Confidentiality
Reasonable precautions will be taken to protect personal information, identifying details, documents, photographs, and private belongings appearing in service documentation.
Withdrawal of Consent
Clients may withdraw permission for future photography, recording, or promotional use by contacting Healthy Mind Cleaning.
Withdrawal does not automatically require deletion of documentation lawfully retained for legitimate business purposes or removal of materials already distributed. Requests concerning previously published materials will be reviewed individually.
Additional Terms & Client Agreements
Service Agreements
Customized stabilization projects, multi-day services, and agency-funded arrangements may require written service agreements.
These agreements may outline the approved scope, payment schedule, deposits, project expectations, client responsibilities, and service-specific requirements.
Service-Specific Terms
Some services may have additional requirements based on the nature of the work. These terms will be communicated during consultation, estimating, or booking.
If a signed agreement contains terms differing from these general policies, the signed agreement will govern those matters, subject to applicable law.
Privacy & Confidentiality
Healthy Mind Cleaning respects client privacy and understands that inviting someone into your home requires trust.
Client information, photographs, and household details are handled with discretion and used for legitimate service-related purposes as described in our Privacy Policy.
Policy Updates
Healthy Mind Cleaning may update these policies as operations and service requirements evolve. The current version will be available on our website.
Changes will not retroactively alter an existing signed agreement unless mutually agreed upon or required by law.
Questions About Our Policies?
We encourage clients to ask questions before booking. For clarification, please contact Healthy Mind Cleaning through our Contact Us page.
Our Commitment to You
At Healthy Mind Cleaning, we understand that inviting someone into your home requires trust. Every home has its own story, and every client deserves to be treated with dignity, patience, and respect.
Our policies establish clear expectations while creating a professional, supportive, and judgment-free service experience.
We encourage open communication and welcome questions before, during, and after services.
A Clean Home Is Just the Beginning.